@import url('https://fonts.googleapis.com/css2?family=DM+Mono:wght@400;500&family=Manrope:wght@400;500;600;700;800&display=swap');
:root{--bg:#060a13;--surface:rgba(14,22,38,.78);--text:#f4f7ff;--muted:#9aa8bf;--line:rgba(151,177,255,.17);--bright:rgba(119,169,255,.52);--blue:#70a8ff;--cyan:#70e5ff;--green:#6ae3ae;--shadow:0 24px 80px rgba(0,0,0,.34);font-family:Manrope,Arial,sans-serif}
*{box-sizing:border-box}
html{background:var(--bg)}
body{min-height:100vh;margin:0;overflow-x:hidden;color:var(--text);background:radial-gradient(circle at 14% 0%,rgba(75,118,255,.19),transparent 26rem),radial-gradient(circle at 88% 14%,rgba(74,226,255,.12),transparent 25rem),var(--bg)}
body:before{content:'';position:fixed;z-index:-2;inset:0;opacity:.25;background-image:linear-gradient(rgba(155,187,255,.06) 1px,transparent 1px),linear-gradient(90deg,rgba(155,187,255,.06) 1px,transparent 1px);background-size:48px 48px;mask-image:linear-gradient(#000,transparent 85%)}
body:after{content:'';position:fixed;z-index:-1;width:36rem;height:36rem;right:-15rem;top:15rem;border:1px solid rgba(126,176,255,.16);border-radius:45% 55% 61% 39%;box-shadow:inset 0 0 110px rgba(88,164,255,.07),0 0 0 55px rgba(85,130,255,.025);animation:orbit 18s ease-in-out infinite alternate}
a{color:inherit;text-decoration:none}
button,input,textarea,select{font:inherit}
button{cursor:pointer}
.shell{width:min(1200px,calc(100% - 40px));margin:auto}
.nav{display:flex;align-items:center;justify-content:space-between;gap:20px;min-height:100px;border-bottom:1px solid var(--line)}
.brand{display:flex;align-items:center;gap:13px}
.brand-logo{width:184px;display:block;mix-blend-mode:screen;filter:drop-shadow(0 0 14px rgba(105,194,255,.18))}
.brand-label{color:var(--muted);font:500 .65rem 'DM Mono',monospace;letter-spacing:.15em;text-transform:uppercase;padding-left:13px;border-left:1px solid var(--line)}
.nav-links{display:flex;align-items:center;justify-content:flex-end;flex-wrap:wrap;gap:7px;color:#c4cfe0;font-size:.82rem;font-weight:700}
.nav-links>a{padding:9px 11px;border-radius:8px;transition:.2s}
.nav-links>a:hover{color:#fff;background:rgba(137,173,255,.11)}
.nav-links>a.diamond-smp{display:inline-flex;align-items:center;gap:7px;color:#dceaff;border:1px solid rgba(114,194,255,.45);background:rgba(68,137,255,.13)}
.nav-links>a.diamond-smp:hover{border-color:var(--cyan);background:rgba(82,164,255,.27)}
.diamond-smp img{width:19px;height:19px;object-fit:contain;border-radius:4px}
.language-toggle{display:inline-flex;overflow:hidden;border:1px solid var(--line);border-radius:8px;background:rgba(4,10,20,.5)}
.language-toggle button{min-height:30px;padding:5px 8px;border:0;border-radius:0;background:transparent;box-shadow:none;color:var(--muted);font:500 .65rem 'DM Mono',monospace}
.language-toggle button:hover,.language-toggle button.active{transform:none;background:rgba(105,181,255,.22);color:#fff}
.logged-user{max-width:190px;overflow:hidden;color:var(--cyan);font:500 .7rem 'DM Mono',monospace;text-overflow:ellipsis;white-space:nowrap}
.eyebrow{display:inline-flex;align-items:center;gap:9px;color:var(--cyan);font:500 .68rem 'DM Mono',monospace;letter-spacing:.15em;text-transform:uppercase}
.eyebrow:before{content:'';width:20px;height:1px;background:currentColor}
h1,h2,h3{letter-spacing:-.045em}
h1{max-width:900px;margin:0 0 20px;font-size:clamp(2.7rem,7vw,6.25rem);line-height:.97}
h2{margin:0 0 10px;font-size:clamp(1.8rem,3vw,2.85rem);line-height:1.05}
h3{margin:0 0 8px;font-size:1.05rem}
p{margin-top:0;color:var(--muted);line-height:1.68}
.hero{position:relative;display:flex;align-items:flex-end;min-height:620px;padding:clamp(50px,8vw,100px);margin-top:30px;overflow:hidden;border:1px solid var(--line);border-radius:22px;background:linear-gradient(90deg,rgba(4,9,20,.96),rgba(4,9,20,.75) 43%,rgba(4,9,20,.18)),url('/user/assets/nullteck-banner.webp') center/cover;box-shadow:var(--shadow);isolation:isolate}
.hero:before{content:'';position:absolute;inset:0;z-index:-1;background:linear-gradient(115deg,transparent 34%,rgba(94,208,255,.12) 47%,transparent 55%);transform:translateX(-140%);animation:sweep 8s 1.4s ease-in-out infinite}
.hero:after{content:'';position:absolute;z-index:-1;right:7%;top:15%;width:180px;aspect-ratio:1;border:1px solid rgba(126,222,255,.35);border-radius:50%;box-shadow:0 0 0 18px rgba(123,174,255,.055),0 0 0 37px rgba(123,174,255,.035);animation:pulse 3.6s infinite}
.hero-banner-content{max-width:700px}
.hero h1{text-wrap:balance;text-shadow:0 8px 34px #000}
.hero p{max-width:630px;font-size:1.05rem;color:#bbc7da}
.actions,.card-actions{display:flex;align-items:center;flex-wrap:wrap;gap:10px}
.actions{margin-top:28px}
button,.button{display:inline-flex;align-items:center;justify-content:center;gap:9px;min-height:43px;padding:11px 17px;border:1px solid var(--bright);border-radius:9px;color:#edf5ff;background:linear-gradient(135deg,rgba(65,116,255,.36),rgba(35,58,145,.28));box-shadow:inset 0 1px rgba(255,255,255,.12),0 9px 22px rgba(0,0,0,.16);font-weight:800;font-size:.82rem;transition:.2s}
button:hover,.button:hover{transform:translateY(-2px);border-color:var(--cyan);background:linear-gradient(135deg,rgba(86,143,255,.57),rgba(62,82,202,.42))}
button:disabled{opacity:.58;cursor:not-allowed;transform:none}
.ghost,button.ghost,.button.ghost{color:#c7d3e6;border-color:var(--line);background:rgba(255,255,255,.025);box-shadow:none}
.alt,button.alt,.button.alt{border-color:transparent;background:linear-gradient(135deg,#83a5ff,#6fdaef);color:#08111f}
.danger{color:#ffb7bd!important;border-color:rgba(255,123,134,.42)!important;background:rgba(137,35,50,.2)!important}
.section{padding:100px 0}
.section-head,.section-heading{display:flex;align-items:flex-end;justify-content:space-between;gap:28px;margin-bottom:28px}
.section-head p,.section-heading p{max-width:560px;margin-bottom:0}
.grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px}
.card{position:relative;min-width:0;padding:25px;overflow:hidden;border:1px solid var(--line);border-radius:14px;background:linear-gradient(145deg,rgba(24,37,61,.76),rgba(11,17,30,.68));box-shadow:inset 0 1px rgba(255,255,255,.045),0 14px 40px rgba(0,0,0,.14);transition:.25s}
.card:before{content:'';position:absolute;width:105px;height:105px;right:-46px;top:-48px;border:1px solid rgba(120,205,255,.16);border-radius:50%}
a.card:hover,.card:hover{transform:translateY(-5px);border-color:rgba(118,191,255,.52);background:linear-gradient(145deg,rgba(32,52,86,.9),rgba(11,20,37,.82))}
.card h3{margin-top:17px}
.card p{margin-bottom:0;font-size:.9rem}
.icon,.social-icon{display:grid;place-items:center;width:43px;height:43px;color:#dbe9ff;border:1px solid rgba(112,200,255,.38);border-radius:12px;background:linear-gradient(135deg,rgba(85,144,255,.35),rgba(93,226,255,.1));font-size:1.25rem}
.social-icon svg{width:21px;height:21px;fill:none;stroke:currentColor;stroke-width:1.7}
.social-icon svg path{fill:currentColor;stroke:none}
.footer{display:flex;align-items:center;min-height:90px;border-top:1px solid var(--line);color:#8090a7;font:500 .72rem 'DM Mono',monospace;letter-spacing:.07em;text-transform:uppercase}
.page{padding:64px 0 90px;animation:rise .5s ease both}
.page>h1{margin-top:12px}
.toolbar{display:flex;justify-content:space-between;align-items:center;gap:16px;flex-wrap:wrap;margin:28px 0}
.ticket-list,.doc-list{display:grid;gap:13px}
.ticket-card{display:block;position:relative;padding:22px 24px;overflow:hidden;border:1px solid var(--line);border-radius:13px;background:var(--surface);transition:.2s}
.ticket-card:after{content:'→';position:absolute;right:23px;top:calc(50% - 13px);color:var(--cyan);font-size:1.4rem;opacity:0;transition:.2s}
.ticket-card:hover{transform:translateX(5px);border-color:var(--bright);background:rgba(24,39,65,.92)}
.ticket-card:hover:after{opacity:1;transform:translateX(3px)}
.ticket-header,.meta,.chat-message-meta{display:flex;align-items:center;justify-content:space-between;gap:14px;color:var(--muted);font-size:.75rem}
.status{display:inline-flex;width:fit-content;padding:5px 9px;border:1px solid rgba(113,167,255,.35);border-radius:999px;color:#b5d5ff;background:rgba(73,129,239,.12);font:500 .65rem 'DM Mono',monospace;text-transform:uppercase}
.status.in_progress{color:#ffe0a2;border-color:rgba(255,192,93,.35);background:rgba(219,158,44,.13)}
.status.resolved{color:#a9f0c8;border-color:rgba(100,226,160,.33);background:rgba(50,169,105,.12)}
.status.closed{color:#c2cedd;border-color:rgba(180,194,213,.27);background:rgba(128,144,165,.12)}
.ticket-card h3{margin:14px 0 7px}
.ticket-card p{max-width:86%;margin-bottom:16px}
input,textarea,select{width:100%;border:1px solid rgba(145,171,225,.24);border-radius:9px;outline:none;color:#ecf3ff;background:rgba(2,7,16,.45);padding:12px 13px;transition:.2s}
input:focus,textarea:focus,select:focus{border-color:var(--cyan);background:rgba(9,20,39,.9);box-shadow:0 0 0 3px rgba(105,217,255,.11)}
input::placeholder,textarea::placeholder{color:#77869d}
textarea{min-height:128px;resize:vertical}
.form-grid{display:grid;gap:12px}
.form-grid.two{grid-template-columns:1fr 1fr}
.modal{display:none;position:fixed;z-index:10;inset:0;align-items:center;justify-content:center;padding:22px;background:rgba(2,5,12,.73);backdrop-filter:blur(12px)}
.modal.open{display:flex}
.modal-card{width:min(560px,100%);max-height:calc(100vh - 44px);overflow-y:auto;padding:28px;border:1px solid rgba(132,180,255,.31);border-radius:17px;background:#101a2c;box-shadow:0 30px 100px rgba(0,0,0,.6);animation:pop .25s ease both}
body.auth-locked main{filter:blur(3px);pointer-events:none;user-select:none}
body.auth-locked .modal.open{background:rgba(2,5,12,.88)}
body.auth-locked .auth-close{display:none}
.notice{margin:12px 0;padding:12px 14px;border:1px solid rgba(255,201,104,.32);border-radius:9px;color:#ffe1a2;background:rgba(182,123,29,.14);font-size:.87rem}
.error{color:#ffc1c7;border-color:rgba(255,116,129,.35);background:rgba(179,41,58,.16)}
.count-badge{padding:8px 11px;border:1px solid var(--line);border-radius:999px;color:#b9d8ff;background:rgba(126,172,255,.07);font:500 .68rem 'DM Mono',monospace;white-space:nowrap}
.admin-toolbar{display:none}
body.admin-ready .admin-toolbar{display:flex}
.back-button{margin-bottom:14px}
.chat-panel{overflow:hidden;border:1px solid var(--line);border-radius:16px;background:var(--surface);box-shadow:var(--shadow)}
.chat-panel-head{display:flex;align-items:flex-start;justify-content:space-between;gap:16px;padding:22px 24px 17px;border-bottom:1px solid var(--line)}
.chat-panel-head h2{margin:0 0 5px;font-size:1.3rem}
.chat-panel-head p{margin:0;font-size:.82rem}
.live-dot{display:inline-block;width:8px;height:8px;margin-right:7px;border-radius:50%;background:var(--green);box-shadow:0 0 0 4px rgba(106,227,174,.12);animation:live 1.8s infinite}
.conversation{display:grid;gap:12px;min-height:290px;max-height:510px;overflow-y:auto;padding:23px 24px;background:linear-gradient(180deg,rgba(91,146,255,.08),transparent 42%)}
.chat-message{max-width:min(82%,670px);padding:13px 16px;border:1px solid rgba(145,182,239,.18);border-radius:5px 15px 15px;background:rgba(26,45,73,.7)}
.chat-message.mine{justify-self:end;border-color:rgba(100,193,255,.48);border-radius:15px 5px 15px 15px;background:linear-gradient(135deg,rgba(51,116,218,.73),rgba(40,77,163,.76))}
.chat-message-meta{color:#cbe4ff;font-size:.7rem}
.chat-message time{color:#8da1bb;white-space:nowrap}
.chat-message p{margin:8px 0 0;color:#edf5ff;white-space:pre-wrap;overflow-wrap:anywhere}
.chat-composer{display:grid;gap:10px;padding:18px 24px 22px;border-top:1px solid var(--line);background:rgba(2,7,16,.34)}
.chat-composer textarea{min-height:92px}
.chat-composer-actions{display:flex;align-items:center;justify-content:space-between;gap:14px}
.chat-composer-actions small{color:var(--muted)}
.status-control{display:grid;gap:6px;color:var(--muted);font:500 .66rem 'DM Mono',monospace;text-transform:uppercase}
.status-control select{min-width:150px;padding:8px 10px}
.transcript-panel{border-color:rgba(181,196,216,.32)}
.transcript-panel .conversation{background:linear-gradient(180deg,rgba(178,196,220,.07),transparent 42%)}
.transcript-note{display:grid;gap:5px;padding:19px 24px;color:#c9d8e8;background:rgba(133,157,183,.12);border-top:1px solid rgba(152,176,202,.25)}
.transcript-note strong{color:#f2f7fd}
.transcript-note span{color:var(--muted);line-height:1.5;font-size:.88rem}
@keyframes rise{from{opacity:0;transform:translateY(14px)}
to{opacity:1;transform:none}
}
@keyframes pop{from{opacity:0;transform:translateY(10px) scale(.98)}
to{opacity:1;transform:none}
}
@keyframes sweep{0%,24%{transform:translateX(-140%)}
55%,100%{transform:translateX(160%)}
}
@keyframes orbit{from{transform:rotate(-12deg) translateY(0)}
to{transform:rotate(15deg) translateY(30px)}
}
@keyframes pulse{50%{box-shadow:0 0 0 28px rgba(123,174,255,.035),0 0 0 56px rgba(123,174,255,.015)}
}
@keyframes live{50%{box-shadow:0 0 0 7px rgba(106,227,174,0)}
}
@media(max-width:760px){.shell{width:min(100% - 28px,1200px)}
.nav{min-height:auto;padding:18px 0;align-items:flex-start;flex-direction:column}
.brand-logo{width:160px}
.brand-label{display:none}
.nav-links{justify-content:flex-start}
.hero{min-height:550px;margin-top:18px;padding:32px 25px;border-radius:17px;background-position:58% center}
.hero:after{right:17%;top:10%;width:116px}
.section{padding:68px 0}
.grid,.form-grid.two{grid-template-columns:1fr}
.section-head,.section-heading,.ticket-title,.chat-panel-head,.chat-composer-actions{align-items:flex-start;flex-direction:column}
.ticket-card p{max-width:100%}
.ticket-card:after{display:none}
.conversation{padding:16px}
.chat-message{max-width:94%}
.chat-panel-head,.chat-composer{padding-left:16px;padding-right:16px}
.chat-composer-actions{width:100%}
.chat-composer-actions button{width:100%}
.status-control{width:100%}
.status-control select{width:100%}
}
@media(prefers-reduced-motion:reduce){*,*:before,*:after{scroll-behavior:auto!important;animation-duration:.01ms!important;animation-iteration-count:1!important}
}

.hero h1 em { color: var(--cyan); font-style: normal; }
.hero-status { position: absolute; right: 28px; bottom: 26px; display: flex; align-items: center; gap: 5px; color: #d9e8ff; font: 500 .66rem 'DM Mono', monospace; letter-spacing: .08em; text-transform: uppercase; }
.trust-strip { display: flex; justify-content: space-between; flex-wrap: wrap; gap: 14px; padding: 20px 5px; border-bottom: 1px solid var(--line); color: #7c8fae; font: 500 .65rem 'DM Mono', monospace; letter-spacing: .11em; }
.card-kicker { display: block; margin-top: 19px; color: var(--cyan); font: 500 .64rem 'DM Mono', monospace; letter-spacing: .1em; text-transform: uppercase; }
.card-link { display: inline-block; margin-top: 22px; color: #cbe3ff; font-size: .77rem; font-weight: 800; }
.process-panel { display: flex; justify-content: space-between; align-items: flex-end; gap: 30px; margin: 0 0 72px; padding: 36px; border: 1px solid var(--line); border-radius: 17px; background: linear-gradient(135deg, rgba(94, 139, 255, .15), rgba(14, 25, 45, .48)); }
.process-panel h2 { margin-bottom: 0; }
.process-steps { display: flex; flex-wrap: wrap; justify-content: flex-end; gap: 16px; color: #c8d5e7; font-size: .78rem; font-weight: 700; }
.process-steps span { display: flex; align-items: center; gap: 8px; }
.process-steps b { color: var(--cyan); font: 500 .68rem 'DM Mono', monospace; }
.user-ip { display: grid; gap: 5px; margin: 18px 0 12px; padding: 11px; border: 1px solid var(--line); border-radius: 9px; background: rgba(2, 7, 16, .27); }
.user-ip span { color: var(--muted); font: 500 .61rem 'DM Mono', monospace; letter-spacing: .1em; }
.user-ip code { overflow: hidden; color: #d9e9ff; font: 500 .78rem 'DM Mono', monospace; text-overflow: ellipsis; white-space: nowrap; }
.user-ip b { color: #ffb5be; font: 500 .66rem 'DM Mono', monospace; text-transform: uppercase; }
.service-select { width: 100%; text-align: left; align-items: flex-start; color: var(--text); cursor: pointer; }
.service-select:hover { color: var(--text); }
.service-grid { margin-top: 28px; }
.footer { justify-content: space-between; gap: 18px; }
.footer-links { display: flex; flex-wrap: wrap; gap: 15px; }
.footer-links a { color: #b5c9e6; transition: color .2s; }
.footer-links a:hover { color: var(--cyan); }
.policy-page { max-width: 880px; }
.policy-page .card { margin-top: 30px; }
.policy-page .card h2 { margin-top: 32px; font-size: 1.3rem; }
.policy-page .card h2:first-child { margin-top: 0; }
.legal-panel { display: flex; align-items: flex-end; justify-content: space-between; gap: 30px; padding: 36px; margin: 0 0 42px; border: 1px solid var(--line); border-radius: 17px; background: rgba(14, 26, 46, .58); }
.legal-panel p { max-width: 590px; margin-bottom: 0; }
@media(max-width:760px) { .legal-panel { align-items: flex-start; flex-direction: column; padding: 26px; } }
@media(max-width:760px) { .hero-status { position: static; margin-top: 28px; } .trust-strip { justify-content: flex-start; } .process-panel { align-items: flex-start; flex-direction: column; padding: 26px; } .process-steps { justify-content: flex-start; flex-direction: column; } }

/* Glassmorphism visual layer */
:root { --surface: rgba(13, 26, 50, .46); --line: rgba(167, 207, 255, .25); --bright: rgba(151, 220, 255, .66); --shadow: 0 24px 70px rgba(0, 16, 46, .42); }
body { background: radial-gradient(circle at 12% 4%, rgba(91, 101, 255, .42), transparent 28rem), radial-gradient(circle at 90% 11%, rgba(36, 222, 255, .28), transparent 24rem), radial-gradient(circle at 52% 88%, rgba(160, 73, 255, .18), transparent 30rem), #060918; }
body::before { opacity: .16; background-size: 54px 54px; }
body::after { width: 42rem; height: 42rem; border-color: rgba(144, 229, 255, .2); box-shadow: inset 0 0 140px rgba(90, 173, 255, .11), 0 0 0 70px rgba(96, 119, 255, .035); }
.nav { position: sticky; z-index: 8; top: 0; min-height: 82px; padding: 10px 0; border-bottom-color: rgba(180, 219, 255, .13); background: linear-gradient(180deg, rgba(6, 9, 24, .78), rgba(6, 9, 24, .28)); backdrop-filter: blur(18px); }
.hero { border-color: rgba(177, 224, 255, .35); background: linear-gradient(118deg, rgba(9, 15, 42, .82), rgba(16, 36, 71, .47) 47%, rgba(12, 23, 57, .16)), url('/user/assets/nullteck-banner.webp') center/cover; box-shadow: 0 30px 110px rgba(0, 8, 30, .5), inset 0 1px rgba(255,255,255,.16); }
.hero::before { background: linear-gradient(110deg, transparent 22%, rgba(174, 240, 255, .24) 48%, transparent 70%); }
.card, .ticket-card, .chat-panel, .modal-card, .process-panel, .legal-panel { border-color: rgba(181, 219, 255, .26); background: linear-gradient(135deg, rgba(38, 64, 112, .43), rgba(11, 20, 46, .39)); box-shadow: 0 20px 54px rgba(0, 8, 29, .27), inset 0 1px rgba(255,255,255,.13); backdrop-filter: blur(18px) saturate(135%); }
.card:hover, a.card:hover, .ticket-card:hover { border-color: rgba(167, 234, 255, .68); box-shadow: 0 28px 70px rgba(18, 107, 191, .21), inset 0 1px rgba(255,255,255,.22); }
button, .button { border-color: rgba(180, 231, 255, .5); background: linear-gradient(135deg, rgba(107, 170, 255, .38), rgba(128, 89, 255, .24)); backdrop-filter: blur(12px); }
.ghost, button.ghost, .button.ghost { background: rgba(207, 234, 255, .07); border-color: rgba(204, 231, 255, .25); }
input, textarea, select { border-color: rgba(186, 222, 255, .24); background: rgba(1, 8, 29, .31); backdrop-filter: blur(10px); }
.conversation { background: linear-gradient(180deg, rgba(106, 197, 255, .13), rgba(51, 52, 123, .04)); }
.chat-message { background: rgba(33, 60, 103, .46); backdrop-filter: blur(13px); }
.chat-message.mine { background: linear-gradient(135deg, rgba(59, 137, 236, .64), rgba(109, 81, 205, .54)); }
.trust-strip { border: 1px solid rgba(177, 216, 255, .15); border-top: 0; border-radius: 0 0 16px 16px; padding: 19px 24px; background: rgba(16, 31, 68, .34); backdrop-filter: blur(14px); }
.process-panel, .legal-panel { position: relative; overflow: hidden; }
.process-panel::after, .legal-panel::after { content: ''; position: absolute; width: 220px; height: 220px; right: -90px; bottom: -120px; border-radius: 50%; background: radial-gradient(circle, rgba(83, 228, 255, .19), transparent 70%); pointer-events: none; }
.footer { border-top-color: rgba(177, 216, 255, .18); }